Last updated: 30 September 2026
Thank you for shopping at Jules en Juin. These terms set out the conditions under which we sell our jewellery through julesenjuin.nl and explain your rights if you'd like to return or cancel an order.
1. About us
- Business name: Jules en Juin
- Location: Azalealaan 14, 2106BC, Heemstede, the Netherlands
- Chamber of Commerce (KVK) number: 95051295
- VAT number: NL005129203B31
- Email: hello@julesenjuin.nl
2. Orders and payment
- All prices are shown in EUR and include VAT unless stated otherwise.
- Payment is processed securely via Stripe at checkout. An order is confirmed once payment has been received.
- We will send an order confirmation by email. This confirmation is not a guarantee of stock: if an item has become unavailable, we will contact you within 2 business days with a refund or alternative.
- As pieces are handmade and, where noted, one of a kind, small natural variations in gemstones, gold tone, and finish are normal and not considered defects.
3. Delivery
- We aim to dispatch orders within 3 business days, unless a piece is made to order, in which case the estimated production time will be shown on the product page.
- Shipping costs and estimated delivery times are shown at checkout.
- Risk in the goods passes to you once the order is delivered to the address you provided.
4. Your right to cancel (EU 14-day withdrawal right)
As a consumer in the EU, you have the legal right to cancel your order within 14 calendar days of receiving your item, without giving a reason.
- To cancel, email us at hello@julesenjuin.nl within 14 days of receipt, stating your order number.
- You then have a further 14 days to send the item back to us.
- Once we receive the returned item and confirm it meets the conditions in Section 5, we will refund the full purchase price (including standard delivery cost) to your original payment method within 14 days.
- Return shipping costs are your responsibility, unless the item is faulty or was sent in error.
Exception, personalised and made-to-order pieces: Under EU consumer law, the right of withdrawal does not apply to items made to your specifications or clearly personalised (for example, custom engraving, a bespoke gemstone/metal combination, or a piece made to order after your purchase). This will be clearly marked on the relevant product page before you buy.
5. Condition of returned items
To be eligible for a return, items must be:
- Unworn and undamaged, with no signs of use or alteration
- In their original packaging, including any authenticity card or box
- Accompanied by proof of purchase (order confirmation or receipt)
Jewellery that has been resized, engraved, or altered at your request cannot be returned unless faulty.
6. Faulty or damaged items
If your piece arrives damaged or develops a fault, contact us at hello@julesenjuin.nl within 14 days with a description and photo. We will offer a repair, replacement, or full refund, including reasonable return shipping costs, at no cost to you.
7. Exchanges
We're happy to offer an exchange (for example, a different ring size) instead of a refund where possible. Email us to arrange this. Exchanges follow the same conditions as returns in Section 5.
8. How to start a return
- Email hello@julesenjuin.nl with your order number and the reason for return.
- We'll confirm the return address and any next steps.
- Pack the item securely, ideally in its original box, and send it using a tracked shipping method. We recommend this since we can't take responsibility for items lost in transit back to us.
9. Contact us
For any questions about this policy, your order, or a return, please reach us at:
- Email: hello@julesenjuin.nl
- Phone: +31 6 15689911